Shipping policy

At Vexor, we are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy below.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak periods or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

  • Standard Delivery: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any applicable shipping promotions or free shipping offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where available.

Please allow up to 48 hours for tracking information to become active.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • High order volumes
  • Courier delays
  • Severe weather
  • Public holidays
  • Customs inspections (where applicable)
  • Other unforeseen events

Vexor is not liable for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if an order needs to be resent.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable
  • The delivery address is incorrect
  • The parcel is not collected from a pickup point
  • The parcel is refused by the customer

the order may be returned to the courier or warehouse.

Additional shipping fees may apply to resend the order.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Include:

  • Your order number
  • Photos of any damage (if applicable)
  • A description of the issue

We will investigate the matter with the courier and work to provide an appropriate resolution.

Delivery Coverage

We currently ship across South Africa.

At this time, we do not offer international shipping.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Vexor

Email: support@vexoronline.co.za

Our support team will be happy to assist you.